At a time when beleaguered telecom operators have determined to lift tariffs, the Telecom Regulatory Authority of India (TRAI) on Wednesday stated it plans to evaluate the transparency issue within the publication of tariff plans and gives rolled out by the telcos. A TRAI assertion stated that to be able to defend customers’ pursuits there’s a want for clear sharing of the entire set of data regarding tariff, together with the charges and associated situations for provision of companies.
The regulator additional stated that it has been intermittently receiving a major variety of complaints from particular person customers regarding lack of transparency in disclosure of tariff data.
“It is felt that a comprehensive review of extant provisions aimed at transparency relating to flow of information from telecom service providers to consumers is essential. Accordingly, this consultation paper has been issued with the objective of empowering consumers by making available all relevant information to them and to eliminate the instances of adverse choices made by consumers,” it stated.
In its session paper, the regulator has requested the stakeholders whether or not it ought to prescribe any format for publishing tariffs.
“It has been observed that the actual tariff applicable to a customer may sometime be quite distinct from the tariff given in the tariff plan voucher. The reason for the same lies in the fact that the service providers provide various tariff options to customers in form of STVs (special tariff voucher) and CVs (combo voucher) which can change the applicable tariff,” the TRAI session paper stated.
In this case, the mere depiction of tariff plans might not be sufficient to convey the related data to the purchasers, it stated.
The regulatory framework concerning the transparency in publishing of tariff gives is primarily ruled by the “2012 Tariff Offers Publishing Directions” as modified by a order dated April 3, 2019.
Telecom service suppliers (TSPs) are presently required to make sure that the tariff plans are up to date on their web site and buyer care facilities each time there’s a change in any of the tariff choices.
The similar is required to be made accessible in up to date and consolidated type by the seventh day of January, April, July and October at their factors of sale and shops.