TRAI launches Complaint Management System (CMS) app and portal

The Telecom Regulatory Authority of India (Trai) launched on a trial foundation an online Complaint Management System (CMS) app and portal that may assist customers to register complaints associated to Value Added Services (VAS).

“Initially the CMS will feature rule-based redress of complaints related to Value Added Services (VAS). Using the CMS portal or the app consumers will be able to fetch details of VAS services activated on their phone,” the Telecom Regulatory Authority of India (TRAI) mentioned on Thursday.

Where double consent for VAS has not been recorded by operators, the customers shall be capable of file claims for the price of VAS for one month. The claims, if any, might be settled by the respective service suppliers solely, TRAI mentioned.

The CMS app may be downloaded from Google Play Store and Apple App Store.

The regulator highlighted that this can be a pilot launch of the portal and app and relying on suggestions , additional adjustments if wanted might be made.



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