Tech glitches mar Karnataka’s Kaveri Online portal, block access to digitally-signed property records

BENGALURU: Online providers associated to accessing property paperwork have gone for a toss in Karnataka lower than two years after the federal government launched the Kaveri Online amid a lot fanfare.

Citizens go to the portal, owned by the Stamps & Registration department, to view and apply for digitally signed copies of paperwork similar to encumbrance certificates (EC), and licensed copies (CC) of registered deeds of properties.

EC is likely one of the most wanted papers as property patrons and bankers depend on them to establish possession. Owners can get e-khatas for his or her properties provided that they furnish EC copies to BDA, BBMP, different municipal our bodies and panchayat our bodies.

A number of customers ET spoke to stated issues began on the payment gateway. The website exhibits a number of fee choices, however would generally deny credit score/debit card choices to customers. It accepts fee through BHIM or NEFT, however takes the person into the area of Khajane (state treasury). Sometimes the portal accepts the cardboard fee as effectively. But in the long run, the person is again to sq. one as an error message pops up, asking to return.

Screenshot of the portal

“In reality you cannot go back as the Kaveri Online is poor on navigability — it does not allow users to go back & forth. One has to login again, and go through the whole process. I could see my EC, but could not get a digitally signed copy. I gave up,” stated Guruprasad Srinivasan, chief working officer, India area of Quess Corp.

The expertise could possibly be irritating for a technology used to doing transactions in a flash on ecommerce websites or authorities portals similar to IRCTC. In Kaveri’s case, first the financial institution has to substantiate fee to Khajane (treasury) which in flip has to substantiate to Kaveri. Sometimes this course of can take two days, stated a registration official.

Queries within the authorities revealed it takes multiple division in addition to know-how companions to repair the issue. While the Kaveri portal was developed and managed by the Centre for Development of Advanced Computing (C-DAC), Khajane (K2) is managed by TCS. In between, there may be this e-governance division tasked with the accountability to repair tech points, and take on-line citizen providers to the subsequent degree.

Revenue Minister R Ashoka instructed ET that he was conscious of the issue, and has requested the Stamps & Registration division to repair it on the earliest. C-DAC didn’t reply to emails in search of feedback, whereas TCS stated it can’t touch upon consumer particular data.

Since the web system is damaged, residents have been compelled to go to sub-registrar workplaces the place they run into brokers demanding a hefty cost. “They did not allow me inside due to covid restrictions. An agent offered to get me the EC for Rs 1000, but I refused,” stated V Vishalakshi, a homemaker in RR Nagar.

People would shift to a brand new system provided that they discover it higher than the prevailing one. But on this case, residents appear to favor the off-line possibility as they discover the web possibility irritating. The downside at all times existed, however individuals began complaining when the federal government instructed residents they might apply solely by means of on-line for ECs and CCs. When complaints swell, the federal government needed to re-open the off-line, an official defined. But that has not helped residents as sub-registrar workplaces don’t allow them to in citing covid pandemic.

Kaveri Online: What Needs A Fix

  • Issue begins at fee gateway
  • No again & forth navigation
  • Credit/debit playing cards not accepted
  • User exits Kaveri portal & will get into Khajane portal
  • After fee accepted, error message exhibits up
  • User has to login once more, begin contemporary session

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Tarun Banerjee

Professional Web Designer & Developer,Expert in SEO & Digital Market, Founder of Tech Hunt.

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