Over 26,400 complaints against telcos received by Trai: Sanjay Dhotre

NEW DELHI: Regulator Trai acquired over 26,400 complaints in opposition to telecom firms throughout January-November this 12 months, Parliament was knowledgeable on Wednesday.

The variety of comparable complaints acquired by the federal government stood at 44,890 in the course of the 11-month interval, Minister of State for Communications and IT Sanjay Dhotre stated in a written reply to the Lok Sabha.

“Trai Act, 1997 does not envisage handling of individual consumer complaints by Trai. However, complaints received in Trai (Telecom regulatory Authority of India) are forwarded to concerned service provider for appropriate action,” Dhotre stated.

He additional stated the federal government is contemplating establishing a telecom Ombudsman for addressing client grievances.

To one other query, he stated over 1.6 lakh mobile towers had been added throughout the nation by telecom operators throughout December 2015-November 2019.

“The government has taken several policy initiatives to facilitate infrastructure growth which include permitting trading/sharing/ liberalisation of spectrum, permitting passive and active infrastructure sharing, notification of Right of Way Rules 2016, making available government land/buildings for installations of towers etc,” he stated.

As a outcome, round 15.57 lakh extra base transceiver stations (BTSs) for 2G/3G/4G-LTE companies had been added throughout April 2014 (6.49 lakh) to November 2019 (22.06 lakh). Also, 1.67 lakh mobile towers had been added throughout December 2015 (4.15 lakh) to November 2019 (5.82 lakh) interval, he added.

To one other query, Dhotre stated the requirements for International Mobile Telecommunications 2020, also called 5G applied sciences in business, are being finalised.

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