HDFC Bank’s web banking and mobile apps have been down for most individuals since Monday morning. The financial institution’s prospects are unable to entry their financial institution accounts on-line or carry out any transactions on the Web or on mobile platforms. HDFC Bank’s prospects took to social media on Monday to complain concerning the financial institution’s web banking and mobile apps being down in the course of the first working day of the month. The providers are nonetheless down for many customers.
In a press release posted on Twitter, HDFC Bank stated that resulting from a “technical glitch” a few of the financial institution’s prospects are unable to log in to their accounts through web banking and mobile apps. The financial institution additional added, “Our experts are working on it on top priority, and we’re confident we’ll be able to restore services shortly.”
HDFC Bank’s web banking web site and mobile apps nonetheless stay down on the second working day of December. Customers have been complaining on varied social media platforms since Monday morning. The financial institution’s official on-line handles on Twitter and Facebook have been attempting to pacify offended prospects with the identical official assertion since Monday.
Customers who’re attempting to log in to their HDFC Bank accounts through web banking are being redirected to an internet web page with a “Please try after some time” message. It reads, “The NetBanking system is busy processing heavy load from currently logged in customers, request to try after some time.”
HDFC Bank’s mobile app customers are additionally getting an error immediate whereas attempting to log in. The financial institution’s mobile apps show this message when a buyer tries to register; “We are experiencing heavy traffic. Please try again after sometime. Apologies for the inconvenience.”
Users have complained that since they’re unable to entry their accounts, they cannot switch cash or pay necessary payments which are purported to be cleared within the first week of the month. A big chunk of the financial institution’s prospects makes use of on-line platforms to entry their financial institution accounts and carry out transactions. All these prospects have been locked out of their very own accounts for over 24 hours now.
Some HDFC Bank prospects have complained that they are unable to pay salaries to their staff whereas others are fearful that their bank card fee may get delayed. There’s nonetheless no official timeline on when the problems might be fastened.
Late final 12 months, HDFC Bank’s next-generation mobile apps suffered a downtime from day 1 and the financial institution was compelled to roll back to previous-generation mobile apps on Android and iOS.