Haptik launches WhatsaApp chatbot for novel Coronavirus awareness

Pune: Conversational AI agency Haptik has launched a novel Coronavirus helpdesk, a WhatsApp chatbot that can educate people concerning the virus and dispel myths round it.

The outbreak has prompted panic across the globe and with the variety of instances on the rise, the World Health Organization(WHO) has declared the epidemic a worldwide public well being emergency.

Given the accessibility of WhatsApp as a medium and other people’s preferences to speak, Haptik mentioned that it had constructed a chatbot known as “nCov helpdesk” which may be accessed by sending a WhatsApp message to the quantity +91 93213 98773.

Based on information out there on the WHO web site, the bot is educated to reply regularly requested questions on the brand new coronavirus, the corporate mentioned in a press release.

Some of those embody info on following primary hygiene requirements, preventive measures, widespread signs and myths.

Social media and information channels are the first retailers by means of which individuals get to know concerning the virus. However, it’s usually troublesome to seek out solutions to particular doubts which will persist inside a context relevant to them. Moreover, folks are inclined to mass-forward messages they obtain with out verifying the contents, usually resulting in false or incorrect info being unfold, mentioned the corporate.

The helpdesk is aimed toward decreasing this confusion and spreading consciousness, it mentioned.

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